Support

OUR PURPOSE is to change the world with better systems. Providing tailored support, ensures we can do this.

Your success is our success, and so we are committed to lifelong total support

These are all real life stories. These are all Parasyn customers.

 

“When your telecommunication tower falls over during the night and your system is off the air.

When your main power supply to the building is under water (flooded) and your enterprise SCADA system is offline.

When your plant process control system stopped working during the night and you have tried everything but cannot get it restarted.

When you want to run a project internally but need specific help with multi-vendor integration support you know you cannot get from one vendor.

When you need to update your control system or SCADA to a new version and need to stage the migration and ensure all the bases are covered before “going live”.

When you want to keep your internal engineering costs down by engaging a consultant to complement your own team’s skills….” .

 

“Simplicity is the ultimate in sophistication” –Leonardo Da Vinci

Need Support for Your System?

We offer the simplest of support models ranging from what we call Trouble Free Support up to Premium Level Support (SLAs) to guarantee that critical infrastructure remains operational.

Murray: “Parasyn are always responsive…. technically capable and able to understand my requirements very quickly”.

Our back-end system for receipting issues, collaborated investigation, prioritisation and planning, ensures that all Priority 1 issues are always on the top of the list, top of mind and being attended to. There are no distractions for our support team when your system is at risk. This provides peace of mind for critical and also not so critical situations. In these situations, we report on high priority resolutions immediately. Less critical issues are also included in our monthly summary report. Accountability and reporting is all part of any support service we provide. This helps to protect you from unnecessary operational risks including downtime.

If you would like a test drive or discuss how this works, please enter your details below.

 

support-lady working with electronics board - test drive support

Need Product or General Support?

You may be here because you need support for one of our software products or support for a vendor product which we know about. You may be here because you want to know more about our support models. You may have a general enquiry about where to turn to fix something.

Support Models and Support Requests

We offer the simplest of support models ranging up to Premium Level Support Contracts (SLAs) to guarantee that critical infrastructure remains operational.
For more information about SLA Contracts, Product Activation, Driver Downloads or General Support Request please contact us using the form below.

Simply complete the information below and send us your details. If you prefer us to call or email first, add that important information to the Additional Comments section.