We support technologies, systems, products and operations. We support our customer’s entire Operational Technology platform. We directly support operators and we support engineers in planning, design, development and deployment.
What do you mean by support?
The outcome of customer support may be keeping a system available for operational use, or it may mean having engineers available to support problem resolution. Support may be during business hours only or it may be around the clock.
The support function may be deep where Incident Detection, Incident Management and Operational Performance is measured and reported to ensure the operational integrity of a business’s OT (operations). These metrics usually include effective cost management, maintenance according to accepted practice, lifecycle planning and risk mitigation, and change management and configuration management improvement to reach operational excellence.

OT Managed Services
“Parasyn are always responsive…. technically capable and able to understand my requirements very quickly”
-Murray
Lifelong Total Support?
The OT environment is complex and demands a disciplined and coordinated approach to ensure “hack” resolutions or incremental configuration (versus holistic design and support) do not compromise a systems availability. These compromises are rarely detected immediately or they would have been solved, so the hidden and significant issues almost always lie deep below the surface. Some of the examples of compromise include updating system artefacts immediately, not applying updates according to standards, not having standards, general communication to stakeholders, staging and off system pre-checks, effective notification, “working with” operators, and so on.
OT systems deserve the same attention as any other business asset. The requirements and strategies can be challenging to ring fence when the components are not commodity items and there are systems within systems which are frequently untouched for years. Just because it’s complex in every facet, doesn’t mean it cannot be regulated to deliver its purpose, but be assured, it cannot be managed as a commodity.

Your success is our success, and so we are committed to lifelong total support
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Incident Support Models and Incident Support Requests
For more information about Enterprise OT Managed Service Agreements, Incident SLA Contracts, Product Activation, Driver Downloads or a General Support Request, please contact us using the form below.