Everything we do for customers is based on data. How we deliver projects, how we measure our performance, how we plan and share our progress, how we restate who is doing what and when, how we keep our promises and how we measure the performance of customer systems.
We practice how we deliver to our clients by how we collaborate as a team, each day, each week, each month and how we manage our communications and share knowledge.
Our expertise lies with how we deliver technology to help our clients have confidence in data driven decision making. We help from concept to lifetime support. We aim to always provide systems that people can depend on and systems which highlight the performance of their infrastructure. We want customers to have confidence that their systems are capturing what they need to excel in their domain.
OUR BRAND PROMISE
OUR LEARNING, DEVELOPMENT AND INNOVATION
As we share our technical knowledge and lift our company wide baseline capability, we are better prepared to consume new knowledge and innovate. As we all grow and develop together, we are better prepared to critically analyse and advise what is best for us and our customers. Our goal is to emphasise the value of useful data and consider what we learn next, in the pursuit of better systems and a better customer experience.
OUR CORE VALUES
Parasyn brings together our people, our customers people, our partners and of course technology to deliver solutions, to maintain asset management systems for life and to help restore system integrity when systems breakdown. We cannot operate alone.
We strive to be well planned, to listen to understand, to be tenacious, to follow a systems approach to achieve efficiency and to be reliable and motivated to get the job done. These attributes reflect our core values.
We believe that to deliver critical systems and enterprises information infrastructure successfully, projects should be created that employ a high governance framework (for safety & performance with guarantees), publish transparency with planning (ensuring collaboration beyond your own team for best outcome no matter what the circumstances) and outcomes focussed approach (aligning the entire team to meet their promises).
Successful projects may also include early contractor engagement to ensure you get the right advise and commitment from the right team up front. However, this doesn’t mean “labour hire” as you still need to ensure you have the right team with the right skills and that they are all outcomes focused.
Maintenance & Support
For maintenance and support, you need experts you can trust. Engineers who know your systems, know your operations and understand your priorities. At Parasyn, we have systems for support that are highly effective in ensuring that you have the right people solving the right problems permanently.
When the requirements are unclear or not detailed enough to support critical design, the starting point is Proof of Concept (PoC) or an investigation is required to more fully understand a business issue, then consultants can provide a stop gap solution to meet a particular outcome with measurable results. Even though we execute against our Quality Plans, there is flexibility to cater for the unknown or assessing new technologies and scoping up projects.
Trying to be something to everyone is a sure way to disappoint. Parasyn’s Brand Promise pin points our unique blend of principles which summarizes what we do. Our Brand Promises are:
- On Time
- Planning Transparency
Though these principles may seem to be idealistic or even cliché, we make significant effort to ensure this remains top of mind. This means, that these principles influence every day decisions. It also significantly effects how we invest including our strategies, performance management and process improvement. So how do we score? Because scoring ourselves on a unique blend of principles has little or no relevance to any other organisation, Parasyn uses the universal Net Promoter Score to gauge our customer overall performance.
For companies similar to Parasyn the industry Net Promoter Score (eNPS) is currently 10 where as our customers rated Parasyn at 86. That is something we are very proud of.
We are also extremely interested in what our staff think about Parasyn.
For companies similar to Parasyn the industry Employee Net Promoter Score (eNPS) is currently 10 whereas at Parasyn the eNPS is 50. That is something we are also very proud of.
As outlined above, we cannot be something for everyone. If we can improve, we are desperate to learn how. We are serious about our brand promise and like any closed loop control system can only remain stable with a closed loop feedback signal. If you can help us, you could be that feedback signal. Please share your ideas. Thank you for your support. The Parasyn Team.
Where do you work?
Parasyn service many clients and deliver large projects in cities and very remote communities. Particularly for remote communities including islands and the outback, you have to be well prepared, have tested your work thoroughly and developed a robust transition plan to avoid disaster. It pays to have a second person who has crossed checked your planning and work just to be sure you don’t have to come home just to get a screwdriver.
How large is your organisation?
Parasyn’s permanent staff are currently located in Queensland and Victoria. Most of our projects are Australia based however some projects are overseas. For larger projects sometimes, we have casual staff complement our team including undergrads, industrial electricians, drafters and software developers. We do all of our design inhouse and this allows us to be responsible for the outcomes and provide the right advice to customers wanting to understand how systems are put together. You can see us on LinkedIn.