We offer the simplest of support models ranging from what we call Trouble Free Support to up to Premium Level Support Contracts (SLAs) to guarantee that critical infrastructure remains operational.
Our back-end system of receipting issues, investigation, prioritisation and planning ensures that all priority one issues are always on the top of the list and being attended to. There are no distractions for our support team when your system is at risk. This breeds peace of mind for critical and also not so critical situations. We report on high priority resolutions immediately. Less critical issues are also included in our monthly summary report. Accountability and reporting is all part of any support service we provide. This helps to protect you from unnecessary operational risks including downtime.
Our purpose is to change the world with better systems. Providing tailored support, ensures we can do this.
If you would like a test drive or discuss how this works, please enter your details below.
For more information about how our SLA Contracts work or how you may get access to general support which is less formal, please contact us by entering your details below.
While we are getting back to you, take a look at some general information about how support works. https://www.parasyn.com.au/support/