Trusted data is a forerunner to better systems. Better systems is about simplifying and improving how we manage something. This could mean fewer routine activities for humans, increased autonomy for humans (who can be reassigned to more important tasks) and better information to base strategies upon. We build these systems to help customers with their business goals and compliance obligations.
“First and great experience with Parasyn. The project went very well and everyone is very very happy that [the plant] obtained approvals on time”
Parasyn solutions range from small-scale boutique applications through to major enterprise integration including IoT solutions. This could include the development of specialised drivers and enhancements to vendor off-the-shelf products to complete the full enterprise solution. Whatever the size of requirement or problem to be solved we will take a Systems Engineering approach to managing the requirements. Part of this approach may include assessing the impact of the requirements on the enterprise, understanding what innovation may be required to achieve particular outcomes, defining what steps need to be accomplished to improve operational performance, change management and highlighting what process intelligence information is required to achieve specific business performance.
We don’t really compete with infrastructure companies who have a controls system department or internal industrial automation capability because they generally do not invest heavily in digital technology or design high end enterprise solutions as do specialist Systems Integrators. Infrastructure companies rightly focus on single project delivery. For “build, own and operate” contracts, simple is usually best. This supports easy handover and transference between asset operators who may change jobs more regularly than operators employed by a utility (or an end user asset owner).
The final group of competitors is our vendors. Some vendors, not all, determine to compete with their channel partners. Sometimes end users insist on only “doing business” with the vendor with the strategy to “keep the vendor honest” which forces some vendors to bypass their channel partners. These are all important considerations when selecting a service provider. The most important overarching principle of successful support and project delivery is the delivery model, management of that model, brand promise, culture and commitment to outcomes. These principles are much more than brochureware or statements during a discussion to “close the deal of a lifetime”. What is important in delivering technology is success habits of planning, design, testing, daily collaboration and full accountability from the first conversation to the last. This is how we believe organisations should be measured rather than by categorisation, personal relationships or even accreditation.
If you really want to define who our competitors are, ask our customers! They will best understand why they select us and why they also sometimes select others to deliver particular services for specific reasons. Their requirements and how they have made selections can save you time and most importantly, avoid the heartache. We understand we may not always be chosen, but we are delighted when we are selected for all of the right reasons. Being chosen for the wrong reasons may be exciting today, like winning the lottery, but it doesn’t produce long term happiness.
Industrial IoT Enterprise Software Systems
Traditional SCADA systems
Control Systems Engineering
Instrumentation & Electrical (I&E) Design
High Availability (HA) IT and OT infrastructure
This can be done without customised code and in an environment that your team or a trusted partner can manage. This technology leverages Condition Based Monitoring (CBM) and Artificial Intelligence (AI) applications.
However, Information Systems Infrastructure is not limited to ICT infrastructure and Tools designed to host information and raw asset data. It includes IoT devices, enterprise data interfaces, local data warehouses, third party hosted systems or file-based information exchange and any other bespoke data type that may require API (customised) access. Optimised management of SCADA & Automation Systems means tight integration with the enterprise business infrastructure. Parasyn presents the platform to bridge the control system to the business. The Integrated Data Platform (IDP) provides an information gateway to standardise the way users consume process information when the data sources change. This change may be the result of upgrades, replacement or new devices. An appropriate IDP also means that the solution can be future proofed including when legacy systems were based on poor or inconsistently applied engineering standards.
Designing systems and problem solving requires flexibility. We recognise the need to have a rigorous process to ensure quality when flexibility and creativity is applied. Our people are problem solvers and solution designers. They are not the same thing. We have found that collaboration is a key element to effective problem solving. The need to clarify an issue, to justify a resolution approach and then work against agreed measurable steps all contribute to increased performance. This isn’t because people are driven harder to solve problems as pressure can often be an inhibitor to the creativity required to solve complex problems. It is more about the process of thinking at a deeper level and being more thorough as peers jointly invest in their support to problem resolution or they join in “”hands on””. Either way, we have found that when there is a problem to solve, calling a “”timeout””, assembling the right people and developing a justified “”what next”” plan saves reputation, saves time, saves money, saves face and fixes problems. This approach requires a degree of humility to have others contribute to “”your problem”” and discipline to stick to the plan and then report the results on time, no matter what!
To give you an idea of the diversity of problems we solve, we have provided this very short list. This list is by no means comprehensive. It is just a glimpse to highlight diversity.
“You guys integrate well with the whole team, all facets of the work and the other parties…[The team] identify issues outside of their scope that will impact the project and work together with everyone to prevent it being a problem”