Support

Parasyn provides total support on turnkey SCADA and Process Information solutions, existing automation and process control systems. We operate Service Level Agreements (SLA) specifically designed to meet client driven key performance targets or operate general arrangements that still facilitate 24/7 contact with experienced engineers and programmers. Typically cross training and consistent design approaches empower more than one engineer to be familiar with each client's specific customisations. This ultimately provides reassurance that contingency has been factored into the SLA support arrangements.

Service Level Agreements are available in 3 distinct levels:

  • Level 1 - Premium Service. 24/7 including on-site immediate support of critical systems
  • Level 2 - Essential Service. 24/7 Response, next day resolution
  • Level 3 - Casual Support (no after hours support provided)

For more information please read the Support Brochure QMS Brochure - Support R1_01 20050826.pdf

Support Levels

To request specific information on support please fill out this form.

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